Do I have to be home when the cleaners come?

It is not necessary for you to be home, but please feel welcome to be there if you choose. All of our staff are friendly and it’s nice to build a rapour with you when you are there, Efficient Cleaning team members are honest, and trusted. For ease of access we suggest that you provide us with a key and necessary security arrangements ( based on individual needs).

Where is my key kept between appointments?

Your key will be tagged with a code for our reference; it is not identified with your name or address. The key is given to your cleaning crew on the day of the cleaning and returned to the office where it is kept secure between appointments.

What should I do about my security system?

Please ensure that it is in “off”, or unarmed, position prior to our arrival. You may also provide us with the code and steps necessary for us to turn off the alarm in the event you would like to leave your house armed. We will reset the alarm when we leave.

What happens if my regularly scheduled cleaning falls on a statutory holiday?

We will contact you to reschedule your appointment if necessary. We will endeavor to accommodate your needs when rescheduling. Please contact us to discuss the various options.

How do I pay for the service?

Payment is due on the day of cleaning; we accept E-Transfers, cheques and cash.

What if I need to change my cleaning appointment?

Not a problem, we ask that you give us as much notice as possible, preferably 48 hours notice so that we can adjust our schedule. We understand that life can get in the way and be very hectic.  We work with you to ensure your necessary rescheduling is accomplished at no charge to you.  We welcome you as part of our family and treat you as such.

What time will the cleaning crew get to my house?

Our regular workdays are from 9:00/9:30am to 5:00/6:00pm. Sometimes it is not possible to arrive at exact time of an appointment (some jobs run over or traffic is a problem, etc), but we will make every effort to ensure that we arrive as close to the booked time as possible. If the cleaners are early or delayed more than 90 minutes due to travel or project overtime we will contact you.

What if something is damaged when my home is being cleaned?

Although we take the most care when cleaning your home, sometimes accidents do happen. If breakage or damage happens as a result of our cleaning we will make every effort to have the item repaired or replaced if repairing is not possible. If repairing is not possible we will ask you how you would prefer to rectify the situation.

What do I need to do before the cleaning?

Nothing, the cleaning crew are quite willing to tidy as well as clean. But if you would prefer that they use their time more efficiently doing the “cleaning” rather than spending valuable time picking up, you should pick up any clothing, toys, and miscellaneous clutter before they come.

What is your satisfaction guarantee?

We guarantee all cleanings to be highly efficient. Please call us if you are unhappy with the quality of our work within 24 hours following the cleaning. We will discuss each individual situation and come to a satisfactory resolution.

Do you visit our home for a detailed assessment or quote?

Since no two houses or families are the same, we strive to cater to each of our client’s individual needs. Personal preferences mean everything to personal service.  Even if two houses are of the same size, the layout can differ greatly based on furniture, flooring and other qualities that make each home unique.  This is where Efficient Cleaning Services can assist you.  We need to determine your needs and expectations. We are happy to discuss your cleaning needs over the phone and decide on your personal cleaning preferences prior to providing the cleaning service. This allows us to build a strong foundation for your long-term satisfaction. This is our commitment to you.

Please fill in the form below and our home cleaning specialist will contact you directly to discuss your estimate. You can also contact our offices directly at 604-612-9203 or 604-789-6443 to schedule a professional home cleaning service estimate.

Do you offer Gift Certificates?

Yes!  If you wish to purchase a gift certificate, please contact us for a quick and easy order.

Do I need to leave anything out for the cleaners?

If you prefer, we would be most happy to work with your products – otherwise we supply everything. When requested, we will make beds up with new bedding. Please leave the new set of sheets on top of the bed to be revitalized.

Do you use fragrance free, non-toxic and eco-friendly cleaning tools and supplies?

Yes we use 90% fragrance free, non-toxic and eco-friendly cleaning products and supplies. On the whole, except when the situation requires extra cleaning power.  In some situations the homeowner will request specialty products to be used.

Are there any hidden costs?

Nope!  Just enjoy your clean at the posted rate.

Do you have any special promotions?

Yes.  Refer a friend as a regular customer and, after the new client has had their third clean get two hours off of YOUR next clean as a thank you.

Do you charge for missed appointments?

No. We realize life sometimes can get in the way of booked appointments and are most pleased to be flexible. Charging our clientele goes against our principals. We treat you like we would like to be treated in the same situation.

What other services do you offer?

For your personalized clean, we offer the following optional complimentary services:

  • We offer 100% environmentally friendly carpet cleaning service
  • Empty garbage and replace liner bags
  • Bed making – if you would like any of the beds changed, simply set out folded sheets (on the beds needing changing).
  • Dishes hand washed or machine loaded/unloaded
  • Windows inside and out (if accessible)
  • Organize and clean storage areas and closets
  • Folding laundry
  • We also offer to help you pack/unpack your kitchen, bathroom, dining room, etc with the materials that you provide.
  • Insides of fridge, freezer, or oven, and for a special treat if you would like a few of your interior cupboards or drawers cleaned and organized we would be happy to do so either a few at a time or all at once

We are pleased to offer individualized services tailored to your needs, if there is anything other than we have indicated in this list please feel free to enquire.

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